SmallBizGenius Analysis

1800Contacts receives overwhelmingly positive feedback for its customer service, fast shipping, and easy ordering process. While some customers report issues with pricing transparency and occasional shipping delays, the majority are highly satisfied with their experience.

Category Breakdown

Scores based on analysis of 288 recent reviews

Customer Service

9.5/10

Reviewers consistently praise 1800Contacts' customer service, describing agents as informative, professional, friendly, and helpful. Many reviewers specifically mention positive experiences with resolving issues, verifying prescriptions, and processing returns, with one stating, "Great customer service..highly efficient!!!"

45 reviews mention this

Shipping & Delivery

8.8/10

Fast and reliable shipping is a recurring theme, with many customers expressing satisfaction with the speed of delivery. Some reviewers were surprised by how quickly they received their orders, even with standard shipping, noting, "My contacts were delivered so quickly, it shocked me."

38 reviews mention this

Ease of Ordering

9.0/10

Customers find the online ordering process to be simple and convenient, with many appreciating the ability to upload prescriptions and receive reorder reminders. Reviewers highlight the user-friendly website and the ease of navigating the ordering process, stating, "Extremely easy to order my contacts."

30 reviews mention this

Pricing & Value

7.0/10

While many reviewers find 1800Contacts' prices to be reasonable and competitive, some express concerns about hidden fees or unexpected charges. Some reviewers mention price matching and discounts, while others report issues with inaccurate calculations and rebates, noting, "They guaranteed no hidden fees...Not sure what mathematical system is used."

15 reviews mention this

Prescription Verification

8.0/10

Several reviewers appreciate the company's diligence in verifying prescriptions, even when customers accidentally upload incorrect or expired information. Customers highlight the proactive communication and assistance in resolving prescription issues, stating, "I didn't realize that I kept uploading the expired prescription for my contacts. 1-800 Contacts sent me a message that they were verifying my prescription."

10 reviews mention this

Pros & Cons

What Customers Love

Exceptional customer service with helpful and friendly agents Mentioned 45x
"Each agent I have had the pleasure to work with has been informative, professional, friendly and helpful."
Fast and reliable shipping, even to rural areas Mentioned 38x
"I always receive my contacts within the quoted time for standard shipping. If I ever need them ASAP and I pay $20 for shipping they get here the next day (rural Minnesota)"
Easy and convenient online ordering process Mentioned 30x
"Extremely easy to order my contacts. Also I love that I receive reminders of when to order based on the previous order."
Proactive prescription verification and assistance Mentioned 10x
"I was so impressed. I didn't realize that I kept uploading the expired prescription for my contacts. 1-800 Contacts sent me a message that they were verifying my prescription."
Hassle-free returns and exchanges for unopened boxes Mentioned 5x
"1-800 Contacts has been great! Super easy ordering, fast shipping and made it so easy to return unopened boxes of contacts when my son's prescription changed."

Common Complaints

Occasional issues with hidden fees or inaccurate pricing calculations Mentioned 8x
"They guaranteed no hidden fees. When I calculated the initial percentage off, it was $35 dollars off. Not sure what mathematical system is used I. There end. I caught it and had to call."
Some customers experience shipping delays Mentioned 7x
"I ordered contact lenses on March 5 with standard delivery (5–7 business days). After they didn’t arrive, support told me shipping to Canada could take 8–12 business days. It has now been about a month..."
Difficulties resolving insurance issues Mentioned 3x
"My insurance was charged and never reversed as requested. Call customer service still waiting for response a week later."
Inconsistent rebate experiences Mentioned 2x
"I use to be able to get a good rebate on my contacts. Now it is financially better to get them from my doctor."
Concerns about call recording practices Mentioned 2x
"800-Comtacts is more concerned about recording phone calls than helping people. I'd don't do business with companies that act like Chinese Spies."

Common Questions About 1800contacts

Answers derived from customer review patterns

Is 1800Contacts legit and trustworthy?

Yes, based on the majority of reviews, 1800Contacts appears to be a legitimate and trustworthy company. Customers frequently praise their excellent customer service, fast shipping, and easy ordering process. While some reviewers have reported issues with pricing or shipping delays, these instances seem to be the exception rather than the norm. The company's proactive prescription verification process and hassle-free return policy further contribute to its reputation for reliability.

Based on 45 reviews

Does 1800Contacts have good customer service?

Yes, 1800Contacts is consistently praised for its exceptional customer service. Reviewers describe the customer service agents as informative, professional, friendly, and helpful. Many customers highlight positive experiences with resolving issues, verifying prescriptions, and processing returns. The company's commitment to customer satisfaction is a recurring theme in the reviews.

Based on 40 reviews

Is 1800Contacts worth it for small business?

For small business owners needing a convenient and reliable way to purchase contact lenses, 1800Contacts appears to be a worthwhile option. The easy online ordering process, fast shipping, and acceptance of most vision insurance plans can save time and hassle. While some reviewers have reported issues with pricing transparency, the overall sentiment is positive, suggesting that the benefits outweigh the potential drawbacks. Businesses looking to provide vision benefits to employees may find 1800Contacts a suitable solution.

Based on 25 reviews

What is 1800Contacts' return policy like?

1800Contacts offers hassle-free returns and exchanges for unopened boxes of contacts. This policy provides customers with peace of mind, knowing that they can easily return or exchange their contacts if their prescription changes or if they are not satisfied with their purchase. Several reviewers specifically mention positive experiences with the return process, highlighting its simplicity and efficiency.

Based on 5 reviews

How does 1800Contacts verify prescriptions?

1800Contacts has a proactive prescription verification process. If a customer uploads an expired or incorrect prescription, the company will reach out to verify the information with their eye doctor. This process ensures that customers receive the correct lenses and helps to prevent any potential vision problems. Several reviewers appreciate the company's diligence in verifying prescriptions, even when they accidentally upload incorrect information.

Based on 10 reviews

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